A message from Conrad Broadbent
Managing Director of Patient Plan Direct

Like many businesses, we have been affected by the Coronavirus quarantine arrangements, but our disaster recovery plan was actioned 2 weeks ago and I’m pleased to report we haven’t seen any disruption to our service.

As a business, we are constantly monitoring the government advice in addition to following the specific dental sector advice that may impact on our own services and those of our clients.

It is now clear this ever-changing situation is beginning to impact on many of the routine services and processes we all take for granted.

I’m pleased to report we are still able to offer a full “Business as Usual” service to our clients, as our business has been structured in such a way that lets all our operations, support and business development teams work seamlessly and remotely. This means there will be no delays or interruption in communications in or out of our business, nor to the payments we process for your practice, and you can expect to receive cleared funds as usual, on time and as scheduled.

Our business development and client services teams remain at your service and have been actively contacting clients to discuss their individual circumstances. They have assisted many practices with plans and strategies to retain patients, as well as answering any questions or concerns you may have at this time. If you haven’t been contacted yet and wish to discuss your own situation, please call and speak to a member of the team, all of whom are available to assist and advise you and your practice staff.

Price Freeze

In light of the unprecedented situation facing the whole business community, we have taken the decision to freeze our prices and postpone the price increase that was scheduled to come into effect from April 2020. We do hope this will help in a small way in easing the financial pressures many currently find themselves under. We will review this decision in due course but don’t envisage any changes in the foreseeable future.

Request for Assistance (Global Dental Accident and Emergency Scheme)

Government-advised social distancing and quarantining arrangements have resulted in us temporarily amending “The Scheme” rules regarding emergency dental treatment. Patients will now be able to request assistance towards their treatment fees, up to the scheme limits, for emergency treatment received at any dental practice other than their own i.e. the 25-mile limit will be temporarily suspended, initially until 30th April 2020.

Stay home, stay safe.

With best wishes,

Conrad Broadbent
Managing Director