Aims & objectives
Elmet Dental was already a mixed practice but after a partner took the decision to semi-retire and see private patients 3 days a week, they needed to boost their private offering. They began a search for a plan provider who could support them…
Why Patient Plan Direct?
We decided to work with Patient Plan Direct after meeting them at one of the dental shows. I’ve worked with other plan providers in the past, and having spoken to lots of companies we really felt as though we were in safe hands. They were never pushy and we found them to be far more approachable than the other options available. They were open and honest about the process which sat well with our own values.
It hasn’t really been a massively onerous task, thanks to the excellent support we have received from Patient Plan Direct. The first step was to write to all of our existing patients explaining the change and our business development manager was there every step of the way.
We’ve found that at each appointment patients tend to arrive with their signed direct debit mandates ready to go. Thanks to the low administration fees, we’ve been able to keep our plan prices down for patients so we’ve not had to worry about any hard sell, which is fantastic for the team.